Processing Times:
All orders are processed and printed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Policy
Delivery Times & Shipping Rates:
All of our delivery times and shipping rates are country specific – we offer a shipping calculator on the Cart Page after adding your desired products to the cart. The shipping time on the cart page is calculated from after the moment your order is dispatched. We currently ship from: United Kingdom, United States and the Netherlands.
Where We Ship:
For the most up to date countries, please see the shipping estimate on the Cart Page where you can check if we send to your country. We currently send to the following countries:
Tracking:
After we dispatch your order, we will update the tracking information under the order. Then, you can use the parcel tracking on the order page or on the website of the respective transport company to track your order.
Missing Orders:
A parcel is considered lost after it has been in the postal system for a period of 15 business days for US/UK orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
Wrong/Incomplete Addresses:
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
Import Duty:
The buyer is responsible for paying any import taxes/duties for the product. If there are any other questions, do not hesitate to contact us.
Further Information:
Further information is provided on the following pages: